At Caul, we strive to provide a secure, convenient, and transparent payment experience for customers purchasing mobile phones, home appliances, and electronic products through our website.

Accepted Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, RuPay, etc.)
• Debit Cards
• UPI Payments
• Net Banking
• Digital Wallets
• EMI Options (where available)
• Cash on Delivery (COD) (available on selected products and locations)

Payment Security

All transactions on the Caul website are processed through secure and encrypted payment gateways. We do not store your complete credit card, debit card, or banking information on our servers.

Order Confirmation

• Orders will be processed only after successful payment authorization.
• Customers will receive an order confirmation via email or SMS once the payment is successfully completed.
• In case of payment failure, the order may not be confirmed.

Pricing and Taxes

• All product prices are displayed in the applicable currency and may include or exclude taxes as specified on the product page.
• Applicable GST, shipping charges, and other fees will be displayed during checkout before payment is completed.
• Caul reserves the right to change product prices without prior notice.

Cash on Delivery (COD)

For eligible orders:

• COD may be available in selected serviceable locations.
• Additional COD charges may apply.
• Caul reserves the right to limit or remove COD availability for certain products or regions.

EMI Payments

Eligible customers may choose EMI payment options offered by participating banks or financial institutions. EMI approvals, interest rates, and repayment terms are governed by the respective financial provider.

Failed or Declined Transactions

A transaction may fail or be declined due to:

• Insufficient account balance
• Incorrect payment information
• Bank authorization issues
• Network or technical problems
• Fraud prevention measures

If your payment is deducted but the order is not confirmed, please contact our customer support team for assistance.

Refunds

Approved refunds will be processed according to our Return & Refund Policy.

• Refunds are typically processed within 7–14 business days after approval.
• Refunds will be credited to the original payment method used during purchase.
• Processing times may vary depending on the bank or payment provider.

Fraud Prevention

Caul reserves the right to cancel, suspend, or reject any order suspected of fraudulent, unauthorized, or illegal activity. Additional verification may be requested before order processing.

Contact Us

If you have any questions regarding payments, billing, or transaction issues, please contact our customer support team.