At Caul, customer satisfaction is important to us. We strive to provide high-quality mobile phones, home appliances, and electronic products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged upon delivery.
• The product is defective or not functioning as intended.
• You received the wrong product.
• The product is missing parts, accessories, or components included in the original package.

To qualify for a return, the item must:

• Be in its original condition.
• Be returned with all accessories, manuals, warranty cards, and packaging.
• Include proof of purchase or order confirmation.

2. Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to misuse, negligence, or improper handling.
• Products showing signs of physical damage after delivery.
• Products repaired or modified by unauthorized service providers.
• Items returned without original packaging or accessories.
• Clearance, promotional, or final-sale items unless found defective.

3. Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and details of the issue.
3. Submit photos or videos if requested for verification.
4. Follow the return instructions provided by our support team.

Returns sent without prior approval may not be accepted.

4. Inspection and Approval

Once the returned product is received, our team will inspect it to verify eligibility.

After inspection, we will notify you regarding:

• Return approval
• Replacement eligibility
• Refund approval or rejection

5. Refund Policy

If your return is approved:

• Refunds will be processed within 7–14 business days.
• Refunds will be issued to the original payment method used during purchase.
• Processing times may vary depending on banks or payment providers.

Shipping fees, installation charges, or service charges may be non-refundable unless the return is due to our error.

6. Replacement Policy

Where applicable, Caul may offer:

• Product replacement
• Repair service
• Exchange for an equivalent product

Replacement is subject to product availability and verification of the reported issue.

7. Damaged or Defective Products

If your product arrives damaged or defective:

• Notify us within 48 hours of delivery.
• Provide clear photographs or videos showing the issue.
• Our support team will review the claim and arrange a replacement, repair, or refund as applicable.

8. Return Shipping

• If the return is due to a defective product, incorrect item, or shipping error, Caul will bear the return shipping cost.
• For approved returns not caused by our error, customers may be responsible for return shipping charges.

9. Order Cancellation

Orders may be canceled before shipment by contacting customer support.

Once an order has been shipped, cancellation may not be possible and the Return Policy will apply instead.

10. Limitation of Returns

Caul reserves the right to refuse returns or refunds in cases of:

• Abuse of the return policy
• Fraudulent claims
• Excessive return requests
• Violation of these policy terms

11. Contact Us

For any questions regarding returns, refunds, replacements, or cancellations, please contact: